Returns & Exchanges
At TorchBearer Sauces, we want you to be completely satisfied with your flavorful purchase. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged, defective, or incorrect within 30 days of delivery.
Document the Issue
If your sauce arrives damaged or is the incorrect item, please take clear photos of the packaging and the product labels to help us process your claim.
Contact Support
Email our team at support@torchbearersauces.com with your order number and the photos of the affected items to initiate the return or replacement process.
Verification Review
Our quality assurance team will review your request within 2-3 business days to verify the issue and determine if a return shipping label is required.
Resolution Delivery
Once approved, we will immediately ship out a replacement bottle at no extra cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing