Frequently Asked Questions
Everything you need to know about our fiery sauces and fast shipping.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days depending on your location.
Are your sauces gluten-free and vegan?
Most of our sauces are gluten-free and vegan-friendly. Please check the specific ingredient list on each product page for detailed dietary information.
What is your return policy for food items?
Due to the nature of food products, we cannot accept returns once a bottle is opened. However, if your order arrives damaged, please contact us within 48 hours for a replacement.
Do I need to refrigerate the sauce after opening?
Yes, to maintain the best flavor and quality, we recommend refrigerating all TorchBearer sauces after the seal has been broken.
How do you measure the heat levels of your sauces?
We use a scale ranging from 'Mild' to 'Accidentally-Slightly-Overkill.' While we do not provide exact Scoville units for every batch, our descriptions help guide you to your perfect heat level.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on your destination.